Limited Warranty
The manufacturer's products i.e., furnishings (not glass, finish, mesh parts and accessories sold separate from) are warranted to retail purchaser-user to be free from defects on material and workmanship for as long as you own your home (where enclosure was originally installed). Glass carries a 90 day warranty. Finishes are not warranted, except as found faulty upon inspection prior to use.
Because of the nature of the manufacturers' finishes, instances of damage due to excessive fires, neglect, misuse or abuse will be the sole discretion of the manufacturers' judgment for remedy. Color finishes, especially custom ordered colors may vary slightly in shade and are not guaranteed to perfectly match or coordinate. Customer accepts risk of any slight shade variations that may occur; however, variations deemed significantly varied may be repainted at the manufacturers' judgment and discretion. Customer is responsible for following recommended guidelines of care and maintenance of the product and proper operation of same (see Care & Maintenance Instructions).
All fireplace products are warranted as expressed herein in their original installation only. Products installed improperly or in non-conformance with state and local building codes could nullify the warranties expressed and implied herein. Commercial applications are warranted for 90 days on material and workmanship from date of purchase. Transit damage and results from alterations are not covered by this warranty.
The manufacturer disclaims all other warranties, whether expressed or implied, and specifically disclaims the implied warranties of merchantability and fitness for a particular purpose. In no event shall the manufacturer be liable, to customer or user, in warranty, contract, negligence, strict liability or otherwise, for any damages, whether incidental or consequential, which are alleged to be caused by one or more of our products. Therefore, the sole and exclusive remedy against us for breach or warranty breach of contract, nor in negligence or strict liability or otherwise shall be vested only in the retail purchaser-user and shall be limited to refund of the purchase price. Installation and removal charges and related labor costs will not be our liability and are not covered by the stated exclusive remedy. Glass, parts and accessories sold separately are sold “as is”. Limited warranty is specifically offered to the original retail purchaser-user. The distributor or dealer is authorized to pass that warranty on to the retail purchaser. However, no other authority is given to make warranties or representations on our behalf, and unauthorized extensions of warranties by our customers shall remain the customer’s sole responsibility.
The customer is responsible for determining the suitability of our products for customer's use or resale, or for incorporating them into objects or for applications which the customer designs, assembles, constructs or manufactures. A picture of final installation sent to us for our records validates the warranty. If the need arises, to use this warranty, furnish proof and a detailed report to your dealer, or directly to the manufacturer.
